AI Chatbot With Source Citations: Why It Matters and How to Test It
An AI chatbot with source citations shows visitors which page or document each answer came from, so they can check the answer for themselves. Citations make a website chatbot more trustworthy, make wrong answers much easier to catch and fix, and matter most in industries where a confident but incorrect answer causes real problems. They don’t make a bot infallible, though, so you still need to test answer quality, and this article includes a 20-question test script to do it. ...