How to Test a Website Chatbot Before Launch: A QA Checklist
To test a website chatbot before launch, run a written set of test questions with expected answers across six areas: coverage of real questions, unanswerable questions, out-of-scope questions, conflicting sources, tone and branding, and the widget itself on desktop and mobile. Fix failures at the content level first, get sign-off from whoever owns the content, and plan how you’ll monitor conversations after launch. The checklist and test matrix below give you a repeatable process, whether you’re launching your own bot or one for a client. ...