Rag

An AI chatbot with source citations shows visitors which page or document each answer came from, so they can check the answer for themselves. Citations make a website chatbot more trustworthy, make wrong answers much easier to catch and fix, and matter most in industries where a confident but incorrect answer causes real problems. They don’t make a bot infallible, though, so you still need to test answer quality, and this article includes a 20-question test script to do it. ...

To “train” a chatbot on your website and PDFs, you don’t retrain an AI model. You give a retrieval-based chatbot your pages and documents; it splits them into passages, finds the passages relevant to each question, and writes an answer from them. The quality of the answers depends mostly on the quality of that content: clear, current, text-based documents with one topic per section produce good answers, while scanned PDFs, stale pages and contradictory documents produce bad ones. ...